FAQ

KUT Frequently Asked Questions (FAQ) Page

Contacting KUT
How do I get my music/band played on KUT?
Should I use the mailing or shipping address for KUT?
I have a news story/press release 
PSAs / How do I promote an event on KUT?
Volunteering
Jobs/Internships
Touring KUT
Visiting the KUT Donor Wall
Directions to KUT / Parking
Cactus Cafe
KUT Membership and Donations
What is KUT’s Tax ID Number?
Where can I find a story I heard on the air?
Playlist / Where can I find the name of a song I heard on KUT?
I won tickets. How do I claim them?
How do I set up a ticket giveaway on KUT?
How can my organization be featured in KUT’s “Get Involved” section?
How do I book studio time?
I’m a guest. What do I do once I’m there?
Technical problems / I’m having problems streaming KUT on my computer.
Ways to stay connected to KUT

How do I contact KUT/KUTX?

To email us, please reference the list below. We offer a variety of ways to engage with KUT/KUTX. Just choose a department and send us an email. We promise to be responsive and respectful. If it’s important to you, it’s important to us.

Programming:  kut@kut.org

News:  news@kut.org

Music:  music@kut.org

Underwriting/sales/marketing:  underwriting@kut.org

Membership:  membership@kut.org

Volunteering:  volunteer@kut.org

If you’d prefer to chat with a staff member via phone, please feel free to call us! To phone us, you can call our Business Office which is open Monday through Friday, 8:00 AM to 5:00 PM, at 512-471-1631.

The KUT 90.5 News and Information Programming Line is 512-471-5700.

The KUTX 98.9 Request/Listener Line is 512-471-2345.

The KUT and KUTX Member Services Line is 512-475-6100.

How do I get my music/band played on KUTX 98.9?

Please carefully review our music submission guidelines and processes on our Submit Your Music page.

If you still have questions after reading or music submission guidelines, you can always contact us at music@kut.org

If I’d like to send something to KUT/KUTX, should I use the mailing or shipping address? What’s the difference?

When sending mail through the U.S. Postal Service (USPS), use our mailing address (listed below). When sending a package through FedEx, UPS, or any other ground delivery service, it’s best to use our street address (also below). We pick up mail from the post office daily, but ground companies deliver directly to our front office.

Our mailing address:
KUT Radio
The University of Texas at Austin
300 West Dean Keeton St.
Austin, Texas 78712-1061

Our street/shipping address:
KUT Radio
Belo Center for New Media
300 West Dean Keeton St.
Austin, Texas 78712-1061

I have a news story/press release for KUT News. How do I send it to the newsroom?

E-mail it to news@kut.org, or fax it to the news fax, 512-232-5441.

How do I promote an event on KUT?

Austin area events are important to us — learning about them is one way we make a deeper connection to our community. Sometimes we even use event notices to help develop news stories. So if you feel like your event might be an item for KUT News, please refer to our above answer for press releases and send one to the news room.

In addition, KUT 90.5 and KUTX 98.9 provide public service announcements (PSAs), which are free, brief announcements read live over the air throughout the day. If you’re interested in submitting a PSA, you may do so (two to three weeks in advance) at psa@kut.org. We cannot air PSA for religious services or partisan political rallies/fundraisers. Please note: we receive a high volume of requests and do our best to accommodate a variety of local organizations.

KUT 90.5 and KUTX 98.9 also offer underwriting announcements, which are professionally produced announcements that are scheduled for certain time slots and sometimes include a visual element on KUT.org. If you’re interested in underwriting, call us at 512-471-8222, or email us at underwriting@kut.org.

My organization would like KUT/KUTX to be the media sponsor of my event; who to I contact with questions?

For inquiries about media sponsorships or partnerships, please contact our Manager of Sponsorships, Brian Benschoter.

How do I volunteer for KUT or KUTX?

Volunteers are incredibly important to the work of KUT and KUTX, and we always welcome new additions to our team! We rely on volunteers for our Membership Drives and many other events throughout the year. To become a volunteer, visit our volunteer page or call 512-475-6100.

Click here to check out volunteer events, photos and videos.

I am interested in working for KUT 90.5 or KUTX 98.9 as an employee or an intern. How do I go about that?

Our search for talent never ends! We are proud of the people who work at KUT and KUTX and who have chosen public service media as part of their career path. To see if there is a job or internship opening that appeals to you, just go to kut.org/jobs. You’ll also find application and contact information on this page.

My name / the name of a loved one is on the KUT Donor Wall. How can I see it?

KUT is happy to welcome Donor Wall visitors during Business Office hours (M – F, 8:30 a.m. – 5 p.m.). If possible, please give us a call at 512-471-1631, so that we can arrange for someone to assist you when you arrive.

I / my scout troop / student group / etc. would like to tour KUT’s studios. How do I arrange this?

Scout Tours

Have a group of scouts who would like to visit KUT to fulfill a badge requirement? There is a 8-scout limit due to space restrictions, and we require at least one adult chaperone to accompany the children on the tour. Due to the high number of scout tour requests, a reservation is required – to schedule a Scout Tour, please contact KUT at 512-471-1631.

Student Groups

KUT can accommodate many types of educational student tours, which focus on specific areas within KUT. For more information on Student Group tours, please contact KUT at 512-471-1631.

For other tour questions, please contact KUT at 512-471-1631.

Where is KUT and KUTX? Where can I park?

We’re located at 300 W. Dean Keeton, which is at the corner of Dean Keeton and Guadalupe. KUT’s studios are located in the Belo Center for New Media (BMC), the building at the northeast corner of 26th (Dean Keaton) and Guadalupe on the University of Texas Campus.

Parking can be hard to come by around campus so we’ve listed some parking options for you:

  • Limited metered parking is available along Guadalupe St., W. Dean Keeton St. (26th St.), and 25thSt., near the building.
  • For drop-offs and ticket pick-ups there are two short-term KUT visitor spots in the alley behind the Belo Center for New Media. Cars parked in these spots must display a permit on the dashboard so be sure to secure a permit with the front desk as soon as you enter the building. Please enter the building from the front as there is no entrance from the back alley.
  • Nearby pay lots and garages are at 25th and Guadalupe (private lot), the San Antonio Garage at 25th & San Antonio (UT garage), and the 27th Street Garage at 27th and University.
  • Several buses and university shuttles drop off near the building. Route information can be found atwww.capmetro.org.
  • We have ample bicycle parking at racks around the building at street level.

KUT is located on The University of Texas at Austin campus, which is a tobacco-free campus. The sidewalk just west of the KUT Public Media Studios, on Guadalupe St., belongs to the City of Austin. Additional information about the tobacco-free campus is available online and in this FAQ.

Cactus Cafe

Who is scheduled to perform at the Cactus Cafe?

Performance dates, times and ticketing information are posted on this page, http://cactuscafe.thundertix.com/.

If you need more information you can contact us via:

Phone:      512-475-6515

Email:       cactuscafe@kut.org

How do I buy tickets to a show at the Cactus Cafe?

It’s best to purchase tickets in advance for this legendary venue. Part of its charm is the intimate Austin Experience you’ll have (code for “small but mighty”). You may purchase advanced tickets to Cactus Cafe shows by visiting http://cactuscafe.thundertix.com/. Advanced ticket sales end at 5:00 p.m. on the day of the show. If you’re a last-minute-purchase kind of person, most Cactus Cafe shows do sell tickets at the door, which opens at 8 p.m.

How do I get my band booked to play at the Cactus cafe?

Please contact us at catuscafe@kut.org

Where is the Cactus Cafe located?

The Cactus Cafe is in the Texas Union Building on the campus of The University of Texas at Austin. The street address is:

2247 Guadalupe Street
Austin, TX 78712

cactus map

KUT and KUTX Membership and Donations

Please click here for information about KUT/KUTX Membership and how to donate.

Other KUT and KUTX Questions

What is KUT’s Tax ID Number?

KUT Radio’s Federal EIN (Tax ID #) is 74-6000203-C.  Because we are part of the UT system, this ID is shared with several University of Texas institutions, so it’s important to include “KUT Radio” as a line item in any donations, matching gifts, or other submissions that include KUT’s Tax ID.

I heard a story on the air. Where do I find it? Where can I listen to it again?

Stories heard on KUT 90.5, Austin's NPR station, come from a variety of places. We have local stories produced by KUT News staff as well as stories from NPR, Public Radio International (PRI), American Public Media (APM) and BBC.

If you think that the story was a local news story by KUT, please use the search box on http://www.kut.org.

If you want to search a specific show, click the “Programs” tab at the top of the KUT page, and select the specific show you are searching for – these links will take you to that show’s web page.

You can search for NPR stories at http://www.npr.org, PRI stories at http://www.pri.org, APM stories at http://americanpublicmedia.publicradio.org/, and BBC stories at http://www.bbc.co.uk/radio/.

I won tickets. How do I claim them?

Congratulations! We have your tickets at the KUT front desk, which is open Monday through Friday from 8 a.m. to 5 p.m. This office won’t be open on the weekends, so you’ll need to pick up your tickets during office hours.

If you are unable to make it out to KUT, a friend, spouse or relative may pick them up for you. If the event is far enough in the future, we can mail your tickets to you. Please contact the main office if you’ll be needing mail service. If you have any questions concerning tickets, you can call our main office at 512-471-1631 or email tickets@kut.org.

KUT is located on the University of Texas Campus, Communication Building B, on the corner of Dean Keeton and Guadalupe Streets. Please refer to Visiting KUT (above) for information on how to get here.

I have tickets for my music show and/or event. How do I set up a ticket giveaway on KUT/KUTX?

You should contact us as far in advance as you can (90 days out is ideal). Tickets to music performances need to go through KUTX Music Director Matt Reilly.

To give away tickets to other types of events around town you’ll need to reach out KUT’s Manager of Sponsorships Benschoter. His contact is bbenschoter@kut.org.

I want my organization featured in KUT’s “Get Involved” section. What’s the process?

Get Involved is a great way to let people know what kind of services your organization offers our community. To submit your organization for consideration, you’ll need to contact our Associate General Manager, Hawk Mendenhall. Hawk’s email is hmendenhall@kut.org.  If you want your organization featured to coincide with a specific event, you’ll need to contact KUT as far in advance as you can.

To see a listing of some of the organizations we’ve featured in “Get Involved,” go here.

How do I book studio time at your station? 

Sometimes, other stations around the country, or world even, may need to connect to a guest here in Austin. We have studios to accommodate those needs.

Engineers and producers will need to contact our Production Director, David Alvarez. The best way to reach him is by email, as he may be in different studios during the day. His email is dalvarez@kut.org.

You can also call the Main KUT office at 512-471-1631 and ask for his extension.

I’m a guest. What do I do once I’m there?

If you are a guest coming to our studios for the first time, you’ll find a full set of directions to our building at:

http://kut.org/contact-directions/

Guest Parking:

  • There is limited metered parking along Guadalupe, Dean Keeton (26th), and 25th Street near the building.
  • There are a few loading zone spots in the alley between the two Communications buildings (connecting 25th and Dean Keeton). These spots are labeled “30 Minutes with Flashers” and you are free to park there for 30 minutes. Be sure to turn on your flashers.
  • Nearby pay lots and garages are at 25th and Guadalupe (lot), San Antonio parking garage at 25th & San Antonio, and Speedway parking garage at 27th and Speedway. We are able to validate parking.
  • Several bus and university shuttle drop off near the building. Route information can be found at www.capmetro.org.

We also have ample bicycle parking on the east side of the building. 

Where do I go to find out the name of a song I heard on KUTX?

We do provide a playlist online. The playlist link is located on the main menu of kutx.org. It’s helpful if you know the song title or artist or a key phrase to help you search.  If not, here are some other guides that might help you find the song you are looking for:

Time of day

Day of the week

Hour

Artist

Song title

Knowing any combination of these categories can usually put you in touch with music you love!

I’m having problems streaming KUT or KUTX on my computer. What do I do?

All streaming questions will go to a KUT engineer.

What other ways can I stay connected to KUT and KUTX?

If your car radio is tuned to 90.5 FM (KUT) or 98.9 FM (KUTX), your Internet browser points to KUT.org or KUTX.org, and you’ve downloaded the KUT app to your smartphone you’re set to take KUT with you wherever you go. Note that we’re working to develop an app for our music service KUTX.

KUT To Go keeps you connected to your favorite station with mp3 downloadspodcasts and RSS feeds, and newsletters that will inform and entertain you.

You can also explore, experience and enjoy all the music genres found on public radio at NPR Music, a comprehensive multimedia music discovery website.

And don’t forget to join the conversation by connecting with KUT 90.5 on Facebook and Twitter and KUTX 98.9 on Facebook and Twitter!