Lack of Contractor Oversight Leaves Texas Homeowners Unprotected

Jul 21, 2016

Amir Khalil and his girlfriend Emily Thomas bought a duplex off South Lamar in February, but so far, it doesn’t feel quite like home.

Khalil points out the damage that’s left over from an incomplete remodel job on the house. The laundry room ceiling bares a gaping hole. In the kitchen, sections of the walls and ceiling have been torn out.


"Finally, he just admits it: 'I spent the money, I mismanaged the job, I never even bought the materials. The money's gone.'"

As first-time homebuyers, Khalil and Thomas had their hearts set on this neighborhood, but that meant settling for a house that required some fixing up. Khalil interviewed several general contractors before landing on one he felt he could trust. He said they started out with small jobs, like re-tiling the laundry room. At first things were going smoothly, but soon checks started bouncing. Khalil said some of the subcontractors weren’t getting paid and began hounding him for money. He said he reached out to the contractor, trying to work out a payment plan.

Amir and Emily's kitchen repairs are stalled while the couple deals with their contractors — and their contractors' contractors.

“Finally, he just admits it,” Khalil said. “‘I spent the money, I mismanaged the job, I never even bought the materials. The money’s gone.’”

'I'm kind of on my own'

Fixing this mess became a full-time job. Khalil spent his evenings filing police reports, writing to city officials, even Texas Attorney General Ken Paxton. He was shocked to learn that even if the contractor failed to pay other workers and suppliers, Khalil himself was legally responsible.

Amir Khalil and his girlfriend just bought a fixer-upper in South Austin. But, as contractors operate with no government oversight, homeowners like Emir are finding that fixing-up isn't as simple as it seems.
Credit Miguel Gutierrez Jr. / KUT

“I have to repay subcontractors,” Khalil said. “I have liens on the house, and as a first-time homebuyer I’m just like, what have I done? There’s no resources to help me out. I’m kind of on my own.”

Then one night, Khalil thought he found a state agency that could help – the Texas Residential Construction Commission, or TRCC. It provided oversight to homebuilders, remodelers and construction companies and helped resolve disputes with homeowners. The only problem – it was abolished in 2009.

Homeowner protections across Texas prove inconsistent

William Lutz is the former managing editor of the Lone Star Report. He was covering the Texas Capitol when the TRCC was in effect.

“What the TRCC was about was seeing if you could have an administrative agency that would make it easier to address these concerns, so that they didn’t have to go to court, which can be a very long, drawn-out and expensive process,” Lutz said.

Lutz said from its inception, several lawmakers had concerns about the agency’s legitimacy.

In a state survey, about 69 percent of homeowners said the TRCC did not help them resolve disputes with builders.

“It changed the yardstick that was used to determine what was a construction defect that you could take action on,” he said. “It gave this commission, which was very favorable to the builders, a whole lot of discretion over how that worked.”

The commission inspected hundreds of claims of home defects, but a majority of those cases ended up going to court anyway. In a state survey, about 69 percent of homeowners said the TRCC did not help them resolve disputes with builders. Some questioned whether the agency was really providing oversight, or if it was just helping builders avoid lawsuits.

“You know a lot of times, there’s this attitude at the Capitol that business is always opposed to regulation, and that regulation is always sticking up for the little guy, [as] opposed to some large entity,” Lutz said. “And a lot of times in real life, it’s not that simple. Sometimes businesses wind up embracing regulation because it solves problems for them.”

With no state response, some towns go rogue

But when Sunset Advisory Commission staff reviewed whether or not the agency should continue, they concluded that it was never meant to provide meaningful oversight. So without any state regulation, some local municipalities have taken the matter into their own hands. San Marcos, for example, requires all contractors to register with the city. They also need to pass a construction course. Steve Van Patten is the Chief Building Official with the City of San Marcos. He said city leaders were hearing complaints from residents about builders doing sub-par work.

"It's a perfect target for anyone who wants to commit these kinds of actions."

“And there was nothing in place to actually stop these folks,” Van Patten said. “That’s kind of something we see across many jurisdictions across the State of Texas. So what they did is they decided they would put some requirements in place to qualify those individuals.”

Today, San Marcos has 208 contractors registered with the city. Austin, by contrast, does require licenses for some specialized contractors, but not for general contractors, like the kind Amir Khalil hired.

“Maybe they tried something, it wasn’t successful, but at this point it seems like anything is better than nothing, specifically with the amount of growth we’re experiencing in Austin,” Khalil said. “It’s a perfect target for anyone who wants to commit these kinds of actions.”

Khalil said this has to have happened to other homeowners in Austin and around Texas. But for now, creating new regulations isn’t a priority for state lawmakers. The legislative session that starts in January is expected to focus on shrinking revenues, problems with Child Protective Services, and education funding — but no one is campaigning on homebuilder regulations. 

This story was produced as a part of KUT's reporting partnership with the Austin Monitor.