From our city hall reporting partner the Austin Monitor:
The city of Austin handles public information requests on the honor system – without oversight to ensure those who are inquiring receive all the information they request.
An investigation into how the honor system works found that public information requests to City Council offices and departments under the city manager are handled differently and that there is no standard training for Council offices.
Currently, when a public information request is entered into the city’s system, the Public Information Request Team sends the request to a designated point of contact in each respective office, according to the law department. The point of contact processes the department’s search and uploads responses back into the tracking system, without oversight.