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Nathan Bernier, KUT News

For well over a decade, Austinites have been calling 3-1-1 to report graffiti or a pot hole to city officials. While that’s not going away, a new way to report problems and get questions answered could offer more benefits.

For example, say you want to report that there aren’t any doggie clean-up bags at the park down the street or that there’s a pothole down the road. But, uhh, what’s the address exactly where you’re at? Austin’s 3-1-1 mobile app lets users do many of the same things that can be accomplished with a phone call.

But there are also things the app does that a phone call can’t.

data.austintexas.gov

The City of Austin has started uploading information on 3-1-1 service calls – citizen requests for things like animal services, graffiti abatement, making noise complaints and more – in hopes software developers utilize the data for public apps.

In 2001, the City of Austin established 3-1-1 as a way for citizens to make non-emergency calls separate from police calls. According to austintexas.gov, Austin 3-1-1 receives over a million calls a year, which translates into some 200,000 departmental service requests each year. Citizens are also able to submit service requests online.