For well over a decade, Austinites have been calling 3-1-1 to report graffiti or a pot hole to city officials. While that’s not going away, a new way to report problems and get questions answered could offer more benefits.
For example, say you want to report that there aren’t any doggie clean-up bags at the park down the street or that there’s a pothole down the road. But, uhh, what’s the address exactly where you’re at? Austin’s 3-1-1 mobile app lets users do many of the same things that can be accomplished with a phone call.
But there are also things the app does that a phone call can’t.