311

Austin
3:48 pm
Tue December 23, 2014

City App Helps Users Report Pot Holes, Graffiti – And May Soon Provide Flood Info

Austin's 3-1-1 app won't replace the call center.
Nathan Bernier, KUT News

For well over a decade, Austinites have been calling 3-1-1 to report graffiti or a pot hole to city officials. While that’s not going away, a new way to report problems and get questions answered could offer more benefits.

For example, say you want to report that there aren’t any doggie clean-up bags at the park down the street or that there’s a pothole down the road. But, uhh, what’s the address exactly where you’re at? Austin’s 3-1-1 mobile app lets users do many of the same things that can be accomplished with a phone call.

But there are also things the app does that a phone call can’t.

Read more
Open Data
2:23 pm
Mon January 27, 2014

Interactive: Austin is Mapping New 3-1-1 Call Data Online Every Day

A screen shot of 3-1-1 data visualized on the City of Austin website. New 3-1-1 data is refreshed on the site daily.
data.austintexas.gov

The City of Austin has started uploading information on 3-1-1 service calls – citizen requests for things like animal services, graffiti abatement, making noise complaints and more – in hopes software developers utilize the data for public apps.

In 2001, the City of Austin established 3-1-1 as a way for citizens to make non-emergency calls separate from police calls. According to austintexas.gov, Austin 3-1-1 receives over a million calls a year, which translates into some 200,000 departmental service requests each year. Citizens are also able to submit service requests online.

Read more