Video: Here's How to Shut Off the Water to Your Home

Dec 10, 2012

Freezing temperatures are expected in the Austin-area tonight, and Austin Water wants to make sure your pipes don’t burst because of it. Spokesperson Jason Hill says you should wrap all pipes that are outside or in unheated areas of your home, and know what to do in the event of a worst case scenario. 

“The biggest thing is know where your property owner’s cutoff valve is, where you shut your water off from our system to your system," says Hill. "If you have an emergency in your home, a water pipe bursts in your home, you’re going to want to turn that water off immediately.”

Here's a video where Jason Hill shows us how to do that.

If you still can't find out where to shut off water to your house, Austin Water will help you with that. Just call their 24-hour emergency hotline at 972-1000.

More advice from Austin Water: 

Before Freezing Weather

  • Wrap all exposed pipes located outside or in unheated areas of the home.
  • Remove garden hoses from outside faucets.
  • Cover vents around the foundation of your home.

In Sub-Freezing Weather 

  • Drip outside faucets 24 hours a day (approximately five drops per minute). This is not necessary unless temperatures are expected to be 28 degrees or below for at least four hours. (Be sure to turn off the faucets after the threat of freezing weather.)
  • Open cabinet doors under sinks adjacent to outside walls.
  • In unheated garages, shut off water to washing machines. Water softeners should be drained and protected from freezing temperatures.
  • In sustained sub-freezing weather, let water drip slowly from inside faucets.
  • Take extra precautions to protect pipes that have frozen in the past.

If You Are Not Going To Be At Home

  • Shut water off at the property owner’s cut-off valve.
  • Drain all outside water faucets if your house will be unoccupied for several days (leave outside faucets open).
  • Or, leave home heating system on at a low setting.
  • Open cabinet doors under sinks adjacent to outside walls.