Member Management System FAQ

Getting Started

How-to update your:

Donation History

Troubleshooting


Getting Started

What is the Member Management System? How is it different from my membership or my comment account?

An easy way for current members to view, track and change your membership details via the creation of a username and password. It is distinct from any commenting accounts you may have, and from your Membership ID (number).

Using the Member Management System is optional. You can find other ways to manage and update your account here.

Create a username and password to get started.

*Before creating username, you should already have a donation on file with us.

Do I need to create a username if I’m already a KUT or KUTX member?

Yes. Here's how it works:

  1. Create a username, password, and fill out your basic contact information.
  2. Membership staff confirms and links your username with your membership. Your username will be confirmed within two business days.
  3. A confirmation email will be automatically sent when your membership account is ready for you to access.

What is my username?

You can find your username in the email you received once your account was approved. If you no longer have that email, you can reach us at membership@kut.org or 512-475-6100.

What is my password?

If you already have a username, click “Forgot My Password" on the login page to retrieve your password.

If you don't receive an email, please double check your spam filters, or contact us to see if we might have multiple email addresses on file. If you're still unable to retrieve your password, our best advice is to create a new username, as we don't yet have the ability to reset a password on your behalf. We do apologize for this inconvenience. 

How-to update

Update your payment method

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Active Donations” click “Change Method of Payment”
  3. Follow the prompts to update your information.

*If your account does not show any active donations, create a new one by clicking Donate on the navigation menu.

Update your monthly giving amount

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Active Donations” click “Change Amount”
  3. Follow the prompts to change your amount. You will have the option to adjust the yearly giving amount, which is broken down into twelve monthly payments. If you prefer, you can choose to make an additional gift instead.

*If you are unable to lower your amount because you have already given above that amount with your current pledge: you can create a replacement pledge, email us at membership@kut.org or give us a call at 512-475-6100.

Why is the amount on the bottom of the credit card form showing $1 if I'm giving more than that?

$1 is the amount that shows up on this page because we are only authorizing the credit card – we are not actually processing your payment at this time. The next time we process your card, it will be for the amount that is listed in the "Active Donations" section of your account. 

Donation History

How do I view my giving history?

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Recent Donations” you will be able to view your donations from the past five years. This will include completed and canceled donations.
  3. Click “View Details” to see a breakdown of a recent donation

*If you have an active membership, that pledge will be viewable in the "Active Donations" section.

How do I print my tax receipt?

  1. Hover over "My Account" and select "Print My Tax Receipt"
  2. Choose the tax year from the drop down menu and click “Execute”
  3. Click “Generate PDF”. Your tax receipt will download as PDF.
  4. Print or save
  • Not all my history is listed; where do I find it? 

If you've clicked on "Recent Donations" and "Giving History" and you do not see all your donations listed, here's what may  have happened:

  • We could have a duplicate giving account on file for you, especially if you've moved. 
  • Occasionally, donors confuse us with other public media organizations in Austin or even San Antonio. 
  • If you give to us through your business and as an individual, we might have different accounts for you. You can switch between Accounts by clicking "My Account" and "Access Other Accounts." 

Please contact us with any questions about your donations and account. Email us at membership@kut.org or give us a call at 512-475-6100.

Troubleshooting

I received an error message - help!

“Error Message”

We may not have your username properly tied to your account. Email membership@kut.org with your full name and any identifying contact information and we will resolve the issue quickly.

“Invalid Characters” - password creation

When creating an account, you cannot use the following characters for your password: #, <, >, %, and \

“Please try to login to the right affiliation”

KUT manages individual donations and business donations separately. You might be trying to login as an individual on the business page or vice versa.

A link to switch between the two login pages can also be found on the bottom of either login page, or with the links below:

If you think your donation is set up under the incorrect affiliation, email us at membership@kut.org or give us a call at 512-475-6100.

"Amount cannot be less than paid amount"

Your active pledge has already reached the yearly total for your new desired giving level. To change the amount, you can create a replacement pledge, email us at membership@kut.org or give us a call at 512-475-6100.

I can't update my payment method because an active donation is not listed.

If nothing is listed in the "Active Donations" section of your account, your donation might be in the process of auto-renewing, or it could be expired or canceled. You can create a replacement pledge, email us at membership@kut.org or give us a call at 512-475-6100 with questions about your donation.

What do you mean by "auto-renewing"?

Our system still operates on an annual basis, so once you have 12 payments, our system views your pledge as "fulfilled." The Sustainer Flag that we place on your pledge tells our system that your pledge should continue, so automatically creates a new pledge that will process 12 more payments. 

Why do I have so many “canceled” pledges; I’ve been giving for years?

A change to your payment amount or payment method (using a new credit card number) often results in a “canceled” pledge, with a replacement pledge reflecting the update.